Helping St Albans residents with lifts, shopping, odd jobs and befriending
01727 830713
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Our helpline is open every day 9am - 1pm
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Please provide as many relevant details as you can​
Volunteer
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Register your interest by completing our application form or by calling our Helpline
Email​
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As this email address is not monitored daily, it should be used for non-urgent general enquiries only
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For specific, imminent requests for help, or changes to existing arrangements, please call our Helpline
GDPR
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We take our data privacy responsibilities very seriously at St Albans Good Neighbour Scheme, and want you to understand and feel confident about how we protect and handle your personal data
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If you would like to find out more you can read our Privacy Notice
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Alternatively you can contact our GDPR Officer by email: gdpr@StAlbansGoodNeighbourScheme.org.uk
Feedback​
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We encourage you to get in touch with your feedback, whether it is positive or negative.
Please call 01727 830713 or email us at feedback@StAlbansGoodNeighbourScheme.org.uk
We endeavour to resolve problems and complaints when they arise by way of informal dialogue. We take all complaints very seriously; therefore, if your concern isn’t dealt with to your satisfaction, it will be referred to a member of the Trustee Board.
Please read our Complaints Procedure, which includes information on how to make a formal complaint, by clicking here.
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We are committed to:
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investigating complaints thoroughly and objectively to establish the facts of the case
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avoiding undue delay
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responding to complaints fairly, proportionately and appropriately
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learning any lessons from your experiences and our action